09-15-2013, 02:32 PM
Compañeros, recibi un nuevo mensaje de B&N
Dear Customer,
Thank you for writing regarding your Barnes & Noble order #33084xxx.
We understand that you received an email about the tracking details of your order. We have checked our records, and confirmed that the tracking details you received is not intended for your order. Please accept our apology for the confusion this may have caused you.
After reviewing the status of your order, we have confirmed it was shipped from our warehouse on 08/05/2013 via International Priority Airmail, and we consider this delay in delivery unacceptable. Please accept our apology.
We have refunded the amount of $74.93 to the payment method used for this order. Since you used a credit card, the refund will appear on your next 1 or 2 billing statements.
If you would like a replacement, you can place a new order at www.bn.com.
Once again, we apologize for the inconvenience and disappointment in this matter.
We value our customers' satisfaction, and we regret that we are unable to provide you with an exemplary service in this occasion.
We thank you for your understanding and we look forward to your next visit.
Have a great day!
Ustedes diran que hacemos porque segun entiendo van a devolver la $$ (aunque ya hasta dudo esto) pero ademas no me ofrecen hacer un reenvio sino hacer un nuevo pedido y pagar otra vez a lo cual yo paso.
Espero comentarios de los vacunos que se apuntaron.
Dear Customer,
Thank you for writing regarding your Barnes & Noble order #33084xxx.
We understand that you received an email about the tracking details of your order. We have checked our records, and confirmed that the tracking details you received is not intended for your order. Please accept our apology for the confusion this may have caused you.
After reviewing the status of your order, we have confirmed it was shipped from our warehouse on 08/05/2013 via International Priority Airmail, and we consider this delay in delivery unacceptable. Please accept our apology.
We have refunded the amount of $74.93 to the payment method used for this order. Since you used a credit card, the refund will appear on your next 1 or 2 billing statements.
If you would like a replacement, you can place a new order at www.bn.com.
Once again, we apologize for the inconvenience and disappointment in this matter.
We value our customers' satisfaction, and we regret that we are unable to provide you with an exemplary service in this occasion.
We thank you for your understanding and we look forward to your next visit.
Have a great day!
Ustedes diran que hacemos porque segun entiendo van a devolver la $$ (aunque ya hasta dudo esto) pero ademas no me ofrecen hacer un reenvio sino hacer un nuevo pedido y pagar otra vez a lo cual yo paso.
Espero comentarios de los vacunos que se apuntaron.